Last updated: 5 November 2026
Who we are
Daybreak Home Support (“Daybreak”, “we”, “us”) is run by Daybreak PVT LTD, a private limited company registered in Northern Ireland with company number NI683832. Registered office: 2 Castle Lane Mews, Lurgan, BT67 9GE. VAT number: GB437620300. Email: info@daybreak-home.com.
We are the controller of the personal data described here. ICO registration number: [ICO number to be added].
What we collect
- Account details: name, email, phone number, password (stored encrypted) and your role (customer or provider).
- Booking details: services booked, dates and times, address of the visit, hours logged, visit notes and any problem reports.
- Payments: amounts, refunds and payout records. Card details are handled by Stripe; we never see or store your full card number.
- Messages: messages you send through Daybreak, so we can deliver them, keep the platform safe and resolve disputes.
- Provider details: for providers, your public profile (name, photo, description, services, areas covered, rates and reviews), and the information and documents you give us for Daybreak’s checks, such as proof of identity, address and right to work. Check documents are stored encrypted, are never shown to customers, and only authorised Daybreak staff can open them. Bank details for payouts are held by Stripe, not by Daybreak.
- Technical data: IP address, browser and device details, and the cookies described in our Cookie Policy.
Please do not send us health or medical details unless we ask for them. If a booking involves information about someone’s health, we only use it to arrange that booking.
Why we use it, and our lawful basis
- To run your account, take bookings and payments, pay providers and send booking emails (contract).
- To keep financial records and meet tax and legal duties (legal obligation).
- To check providers, prevent fraud, keep the platform safe and improve it (legitimate interests).
- For non-essential cookies and marketing emails, only if you agree (consent). You can withdraw consent at any time.
Who we share it with
- The other side of a booking: customers see a provider’s profile; providers see what they need to carry out the visit.
- Stripe, for payments and provider payouts.
- Our hosting and email providers, who process data for us under contract.
- Professional advisers, and the police or regulators where the law requires it.
Some of these companies may process data outside the UK. When they do, we rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement.
How long we keep it
We keep account data while your account is open. Booking and payment records are kept for 6 years after the booking for tax and legal reasons. Provider check records are kept for 6 years after a provider leaves Daybreak, in case of a claim or a safety question about past bookings. Messages are kept for 6 years after the booking they relate to. When an account is closed, we delete or anonymise anything we no longer need.
Your rights
Under UK GDPR you can ask to see, correct or delete your data, to restrict or object to how we use it, and to receive a copy to take elsewhere. Email info@daybreak-home.com. We reply within one month.
You can also complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113), but please contact us first so we can try to help.