Last updated: 5 November 2026

If you cancel

When you cancel	What you get back
24 hours or more before the visit	Full refund
Less than 24 hours before	50% refund. The other 50% is charged and the provider gets their share.
Less than 2 hours before, or no one is home	No refund

If the provider cancels

You get a full refund. The cancellation is recorded on the provider’s account.

If Daybreak cancels

If we need to cancel a booking, for example for safety reasons, you get a full refund.

Unpaid bookings

A booking that is not paid is cancelled automatically 24 hours before the visit, or 1 hour after booking for visits less than 24 hours away. Nothing is charged.

Repeat bookings

Each visit in a repeat booking follows these rules on its own.

Shorter visits and problems

If the provider logs less time than you booked, the difference is refunded. If something went wrong, report it from your dashboard within 48 hours of the visit ending and Daybreak will look into it before the provider is paid.

How refunds are paid

Refunds go back to the card you paid with. Banks usually take 5 to 10 working days to show them.

Questions? Email info@daybreak-home.com.