info@daybreak-home.com

Terms & Condition

Effective Date: 01/04/2025

These Terms and Conditions (“Terms”) govern your access to and use of the Daybreak Homecare platform (“Platform”) operated by DIVINE HOME CARE PVT LTD (“Company”, “we”, “us”, or “our”). By using our website and services, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. About Us

Daybreak Homecare is a digital platform that connects individuals and families seeking homecare services with independent care providers. The Platform facilitates communication, booking, and payment for care-related services.

2. Eligibility

To use our services, you must:

  • Be at least 18 years old.

  • Provide accurate and complete registration information.

  • Comply with all applicable laws and regulations.

3. User Accounts

When you register for an account:

  • You are responsible for maintaining the confidentiality of your login details.

  • You agree not to share your account with others or impersonate another person.

  • You agree to update your account if any details change.

We reserve the right to suspend or terminate accounts that violate our policies or misrepresent their identity or services.

4. Independent Providers

Care providers listed on Daybreak Homecare are independent contractors, not employees of DIVINE HOME CARE PVT LTD. We:

  • Do not directly employ or manage providers.

  • Are not liable for the actions, omissions, or conduct of any provider.

  • Do not guarantee the suitability, qualifications, or availability of providers.

Users are responsible for conducting their own due diligence.

5. Bookings & Payments

  • All bookings must be made through the Daybreak Homecare platform.

  • Payment for services is processed securely through our third-party payment partner.

  • Providers will only receive payment after the completion of a booking and subject to any dispute resolution outcomes.

  • Cancellation and refund policies are clearly stated at the time of booking.

6. Dispute Resolution

In the event of a dispute between a client and a provider:

  • The matter should first be addressed through our in-platform dispute resolution tools.

  • We may withhold payment or take appropriate action while a dispute is under review.

  • Our decision on dispute outcomes is final.

7. Prohibited Conduct

Users must not:

  • Share personal contact information (e.g. email, phone number) outside of the platform.

  • Use the platform for unlawful, abusive, or fraudulent activities.

  • Attempt to circumvent our booking or payment systems.

8. Intellectual Property

All content on the platform, including logos, text, images, and software, is the property of DIVINE HOME CARE PVT LTD or its licensors and protected by intellectual property laws.

9. Liability Limitation

To the extent permitted by law, we are not liable for:

  • Any indirect, incidental, or consequential damages.

  • Service failures or misrepresentations made by providers.

  • Interruptions, delays, or inaccuracies in the platform.

10. Privacy

Your use of the platform is also governed by our Privacy Policy. We are committed to protecting your personal data in compliance with applicable laws.

11. Amendments

We reserve the right to update these Terms at any time. Continued use of the platform after changes indicates acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For any questions or concerns, please contact us at:
📧 [Support email]

Â